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How mbi44 Manages Your Rights and Platform Policies

The legal framework behind your mbi44 account covers everything from how your personal data is stored to the conditions that govern account access, fund management, and dispute handling.

Account TermsData & PrivacyJurisdiction-Dependent AccessFund Handling PolicyUser Rights

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ACCOUNT PROTECTION DETAIL

How We Handle Data, Cookies and Account Security

Account security and data handling are not afterthoughts here — they are built into the account flow from registration onward. Here is what we actually do across four key areas, so you know exactly what to expect rather than having to read between the lines.

Data Handling

Your account data — name, contact details, payment records tied to Touch 'n Go eWallet or Boost — is stored on secured servers. We do not sell your data, and access is restricted to operations and compliance teams only.

Cookies and Tracking

We use session cookies to keep your account logged in and functional cookies to remember your language and region settings.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Unusual login attempts from an unrecognised device trigger an additional identity check before access is granted, keeping your account balance and payment details safe.

Data Retention and Deletion Requests

We retain your account records for the period required by applicable law. If you want to request deletion of your data after closing your account, submit a written request via the contact form or support email and we will process…

What Our Legal Terms Actually Cover

mbi44 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our terms exist to set clear expectations on both sides. When you open an account with mbi44, you agree to a set of conditions that govern how your account operates — including how funds are deposited via Touch 'n Go eWallet, Boost, or GrabPay, how withdrawals

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are processed back to those same wallets, and how account activity is monitored for integrity. Your personal data, including verification documents and payment records, is retained only for as long as required under applicable data protection obligations. We do not share your information with third parties
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except where required by law or where necessary to process your transactions through payment partners such as DuitNow or FPX. Account eligibility is determined by local law, and it is your responsibility to confirm that accessing the platform is permitted in your jurisdiction before registering. Disputes
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relating to account balances, transaction records, or withheld funds follow a structured resolution process — you can raise a case through our live chat or contact form, and we aim to acknowledge it within one working day. Any changes to these terms will be communicated through
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your registered account before they take effect. Continued use of your account after notification constitutes acceptance of the updated terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about your account terms, a data request, or a dispute over a transaction, there are three direct ways to get through to us. We handle legal and account queries separately from general support so your case reaches the right person without delay. Players in Kota Bharu and across Malaysia can reach us through any of the channels below.

Common Questions About Your Account Rights and Our Policies

These are the questions we actually receive about legal matters, account terms, and data rights. Each answer reflects how our policies work in practice, not just in principle.

Access depends on local law and is available where local law permits. It is your responsibility to check whether using the platform is lawful in your specific location before opening or continuing to use an account.

Submit a data access request through the contact form in your account settings or via the support email address in the Help section. Include your registered email address and we will respond within the timeframe required by applicable data protection law.

We retain your records for the period required by law after account closure. Once that period ends, you can request deletion via email or the contact form. We will confirm once the deletion has been completed on our end.

Raise a dispute through live chat or the account contact form, referencing the transaction ID shown in your account history. We acknowledge disputes within one working day and investigate account and payment records, including GrabPay and FPX transaction logs, before issuing a resolution.

Yes. Any update to our terms is communicated through your registered account before the change takes effect. Continuing to use your account after that notification means you accept the revised terms.

We share data only where required by law or where it is necessary to process your transactions — for example, passing payment details to Touch 'n Go eWallet, Boost, or DuitNow to complete a deposit or withdrawal. We do not sell your data to marketing or analytics companies.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How mbi44 Manages Your Rights and Platform Policies

How We Handle Data, Cookies and Account Security

How to Reach Us on Legal and Policy Matters

Common Questions About Your Account Rights and Our Policies

01 Can I access mbi44 from Malaysia?

02 How do I request a copy of my personal data?

03 What happens to my account data if I close my account?

04 How are transaction disputes handled?

05 Will I be notified before the legal terms change?

06 Do you share my data with third parties?

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